1. Introduction

Welcome to Hair Envy Extensions. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and shipping address when you place an order or contact us.

• Account Information: If you create an account, we store login credentials and preferences.

• Transaction Data: Details about products purchased and order history (note: we do not process payments on our website, so no payment details are collected).

• Technical Data: IP address, browser type, device type, and usage patterns through cookies and analytics tools.

• Communication Data: Any messages, inquiries, or feedback you send us.

 

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Communicate with you regarding your orders, inquiries, or promotional offers (if you have opted in).

• Improve our website functionality and customer experience.

• Prevent fraud and enhance security.

• Comply with legal obligations.

 

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Service Providers: Delivery companies and email service providers who assist in fulfilling your orders and customer support needs.

• Legal Authorities: When required by law or to protect our rights and customers.

 

5. Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to enhance your browsing experience. These help us understand how visitors interact with our site and improve functionality. You can adjust cookie settings through your browser preferences. For more details, please see our Cookie Policy.

 

6. Data Security

We implement appropriate security measures to protect your data. However, no online transmission is 100% secure. If you suspect unauthorised access, please contact us immediately.

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7. Your Rights Under UK GDPR

Under UK data protection laws, you have the right to:

• Access, correct, or delete your personal data.

• Withdraw consent for marketing communications at any time.

• Restrict or object to data processing in certain circumstances.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

To exercise these rights, please contact us.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

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9. Changes to This Policy

We may update this Privacy Policy periodically. Please check this page for any changes.